Turnaround Time
OoohBetty endeavours to make sure that all products listed on the website are in stock and the pricing is up to date and correct. As we are a small company, we try our hardest to fulfill all orders in a timely fashion and appreciate your understanding during peak period if minor delays are unavoidable. Our standard turnaround time for production is between 2-3 business days once payment is received. In the event that an ordered item is not in stock or we are unable to fulfill your order, we will let you know as soon as possible a revised turnaround time. Otherwise, we could offer an agreeable alternative item, or a full refund if necessary. Please be aware the actual colours might vary slightly from images due to monitor resolution and colour profiles.
Back Orders
Occasionally certain products may be out of stock. You will be notified of any items that are back ordered and if directed we will proceed to ship all items in stock from your order. Once an item is back in stock, we will ship it out immediately at our cost unless otherwise discussed.
Shipping
All orders are shipped from our studio in Auckland, NZ. Unless other arrangements have been made, orders ship via NZ Post. Any duties or customs fees incurred are the responsibility of the buyer.
Cancellations, Returns and Exchanges
We ask that any cancellations or changes to your order be submitted via email within 24 hours of placing your order. Any reductions to your order or cancellations not reported within 24 hours will be issued a restocking fee of up to 20% of the total, deducted from your order. Defective items may be exchanged for product or credit. Damaged or defective merchandise must be reported within five days of receipt. Refused packages will be charged full shipping, handling and any other charges incurred. We do not accept returns on unsold merchandise. All merchandise must be returned unopened, unused and it its original packaging.
Sales Channels
We fully support the sale of our products through your physical store and company website. However under no circumstances are out products to be resold on TradeMe, Ebay or Etsy or any other third party website.
All work is copyright © ooohBetty. Work may not be reproduced, altered or used without written permission from ooohBetty. All rights reserved. In purchasing any ooohBetty products, you agree that the terms and conditions will be interpreted under the laws of New Zealand.